Last updated: 17 September 2026

SGS Heating and Plumbing Ltd (“SGS”, “we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our services.

SGS Heating and Plumbing Ltd provides heating, plumbing, LPG, natural gas and air-conditioning services.

Data controller: SGS Heating and Plumbing Ltd
Email: admin@sgsheatingandplumbing.co.uk
Telephone: 07951 397118
Registered office: 6a St Andrews Court, Wellington Street, Thame, England, OX9 3WT
Company number: 12462528

If you have any questions about this policy or how we use your information, please contact us using the details above.

We may collect and process the following information:

• Your name, address, email address and telephone number
• Details of your enquiry, property and the services you require
• Photographs, videos or documents you send us in support of an enquiry
• Appointment, quotation, invoice and payment information
• Communications between you and SGS, including emails, telephone calls, text messages and WhatsApp messages
• Technical information about how you use our website, such as your IP address, browser type and cookie preferences

We only collect information that is relevant to providing our services, responding to enquiries and running our business.

We may use your personal information to:

• Respond to enquiries and provide quotations
• Arrange appointments and carry out agreed work
• Communicate with you about your booking, service or invoice
• Keep records of work completed, servicing and safety certificates
• Take payment and manage our accounts
• Provide customer support and deal with any concerns or complaints
• Improve our website and services
• Meet our legal, regulatory and insurance obligations
• Send marketing information where you have agreed to receive it, or where permitted by law

We use your personal data only where we have a lawful reason to do so. This will normally be because:

• It is necessary to take steps at your request or to perform a contract with you
• We have a legal obligation, such as keeping financial or safety-related records
• We have a legitimate business interest, such as responding to enquiries, managing customer relationships and improving our services
• You have given us consent, for example for non-essential cookies or marketing communications

Where we rely on consent, you can withdraw it at any time by contacting us.

We may occasionally send you information about our services, seasonal reminders or useful home-heating and plumbing advice.

We will only send email or text marketing where you have consented, or where we are otherwise permitted to do so by law. You can opt out at any time by using the unsubscribe link in an email or by contacting us at admin@sgsheatingandplumbing.co.uk.

We do not sell your personal information.

We may share your data only where necessary with trusted third parties, including:

• Website hosting, email and IT service providers
• Payment providers and accountants
• Suppliers or manufacturers where required to fulfil a warranty, order or service request
• Professional advisers, insurers or legal representatives
• Government, regulatory or law-enforcement bodies where required by law

We require third parties to handle your information securely and only for the purpose for which it was shared.

If you contact us through a website form, email, telephone or WhatsApp, we will use the information you provide to deal with your enquiry and provide our services.

Our website may contain links to other websites or services. We are not responsible for the privacy practices of those websites, and you should read their privacy policies before providing personal information.

Our website uses cookies and similar technologies to help it function, understand how visitors use the site and improve the user experience.

Some cookies are strictly necessary for the website to work. We will ask for your consent before placing non-essential cookies, such as analytics or advertising cookies, on your device.

You can manage or withdraw your cookie preferences at any time through our cookie settings. You can also control cookies through your web browser settings.

We keep personal information only for as long as necessary for the purpose it was collected, including for legal, accounting, tax, warranty and safety-record requirements.

For example:

• Enquiry information may be kept for up to 24 months
• Customer, job, invoice and service records may be kept for up to 7 years
• Gas safety and servicing records may be kept for the period required by law or industry guidance
• Marketing information will be kept until you withdraw your consent or opt out

We take appropriate technical and organisational measures to protect your information from loss, misuse, unauthorised access, alteration or disclosure.

While we take reasonable steps to protect your data, no method of transmitting information over the internet is completely secure.

Under UK data-protection law, you may have the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain types of processing, including direct marketing
• Ask for your information to be provided to you or another organisation in a portable format
• Withdraw consent where we rely on consent

To exercise any of these rights, please contact us at admin@sgsheatingandplumbing.co.uk.

If you are unhappy with how we handle your information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be amended.